Policies

Shipping policy

Order processing

Orders are shipped after payment is received. Payments received before Central Time on a business day (Monday through Friday, excluding federal holidays) ship the same day; later payments, weekends and holidays ship the next business day. You'll receive a shipping confirmation with tracking once your order is dispatched.

Domestic shipping only

We ship within the United States only and do not ship to P.O. boxes. Orders go to the address provided at checkout; please check it carefully, as shipments can't be redirected once dispatched. We use USPS, UPS and FedEx depending on order size, destination and product requirements.

Shipping methods

Standard: 3–7 business days. Expedited: 2–3 business days. Overnight: next business day when the order is paid before the cutoff. Rates are shown at checkout, and standard shipping is free on orders over after discounts. Delivery times are estimates; carrier delays, weather and other events outside our control are not our responsibility.

Packaging

Products are packed to protect compound integrity in transit. Temperature-sensitive compounds ship with insulated packaging and gel packs where required. If your research application has specific packaging needs, contact us before ordering.

Damaged or lost shipments

If an order arrives damaged, contact us within 48 hours of delivery with photographs of the outer packaging and the product, and we'll arrange a replacement or refund as appropriate. If tracking shows delivered but you don't have the package, check with neighbors and building management first, then contact us within 5 business days so we can open a carrier investigation.

Questions: , Monday–Friday, 9 AM–5 PM CT.

Return policy

Overview

Because of the nature of research compounds and the analytical standards needed to maintain lot integrity, returns are limited. Review product documentation before ordering, and contact us first if you have questions about a product's suitability for your research.

Opened or used products

We cannot accept returns on any product that has been opened, reconstituted or otherwise used. Once packaging integrity is compromised, lot traceability and analytical validity can't be guaranteed.

Unopened products

Unopened products in original, undamaged packaging may be returned within 14 days of delivery if: the lot label is intact and legible; you request a Return Merchandise Authorization (RMA) from within those 14 days; and the return ships with that RMA. Returns without an RMA are not accepted. Return shipping is the customer's responsibility unless the return is due to our error, and a restocking fee of up to 15% may apply. Approved refunds are issued to the original payment method within 5–10 business days of our receipt and inspection.

Incorrect or defective products

If you receive the wrong product, or a product that doesn't match its lot-specific Certificate of Analysis, contact us within 7 days of delivery. If confirmed, we'll send a replacement or issue a full refund at no cost to you, including return shipping where applicable. Keep all original packaging and documentation.

Cancellations

Contact us immediately at if you need to cancel. Orders that haven't been paid or entered fulfillment can be cancelled; shipped orders follow the return process above.

Refund timing

Approved refunds are processed within 3–5 business days of confirmation. Your bank may take an additional 5–10 business days to show it.

Privacy policy

Introduction

Red Hand Research ("we," "our," "us") protects the privacy of people who visit redhandresearch.com (the "Site"). This policy explains what we collect, how we use it, and your rights. Using the Site means you agree to it.

Information we collect

Information you give us directly: name, email and phone when you order, subscribe or contact us; shipping address and payment details when you order; and anything you send us by email or form. Technical information collected automatically: IP address, browser type, pages visited and referring URLs, through standard server logs and analytics.

How we use it

To process and fulfill orders and send related emails; respond to your questions and provide support; send product updates if you opted in; improve and maintain the Site; comply with legal obligations; and detect and prevent fraud or other illegal activity.

Sharing

We don't sell, trade or rent personal information. We share it only with service providers who help us run the Site, process payments and ship orders, under confidentiality obligations; with law enforcement or regulators when required by law or to protect our rights; and with a successor entity in a merger, acquisition or sale of assets.

Cookies and browser storage

The Site uses browser storage to remember your age confirmation and the contents of your cart. We may use cookies or similar technologies for analytics. You can disable them in your browser, though some features may stop working.

Retention, your rights, security

We keep personal information as long as needed for the purposes above and as required by tax and business-record rules. Depending on where you live you may have the right to access, correct or delete your information; email and we'll respond to verified requests within a reasonable time. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.

Age

The Site is not directed to anyone under 21 and we don't knowingly collect information from minors. If we learn we have, we delete it promptly.

Changes

We may update this policy and will change the date at the top when we do. Continued use of the Site after a change means you accept it.

Terms of service

Acceptance

By using redhandresearch.com (the "Site") or buying anything offered on it, you agree to these Terms. If you don't agree, don't use the Site or purchase our products.

Research use only

All products sold by Red Hand Research are designated strictly for Research Use Only (RUO). By completing a purchase you represent and warrant that: you are a qualified researcher, scientist or institution engaged in lawful scientific inquiry; you are at least 21 years old; you will use all purchased compounds exclusively for laboratory-based, in-vitro research; you will not administer any compound to any human or animal; you understand our products are not approved for diagnostic, therapeutic or clinical use; and you will comply with all applicable federal, state and local laws. Any use outside lawful research is a material breach of these Terms. Red Hand Research assumes no responsibility for misuse of any compound it supplies.

Eligibility

You must be at least 21 to use the Site or purchase products. We may refuse service to anyone at our discretion.

Product information and pricing

We make reasonable efforts to keep product descriptions, pricing, availability and analytical data accurate, but don't warrant that they're error-free. If there's a discrepancy, the lot-specific Certificate of Analysis governs the analytical specification of a product. Prices and availability are shown live and may change without notice. We may cancel or refuse any order, including for pricing errors.

Intellectual property

Site content, including text, graphics, logos and product descriptions, belongs to Red Hand Research or its content suppliers and is protected by applicable law. Don't reproduce, distribute or create derivative works from it without written permission.

Limitation of liability

To the maximum extent permitted by law, Red Hand Research is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of our products or the Site, including damages from misuse of research compounds, reliance on product information, or loss of data. Our total liability for any claim will not exceed what you paid for the product giving rise to it.

Indemnification

You agree to indemnify, defend and hold harmless Red Hand Research, its officers, employees and agents from claims, damages, losses and expenses, including reasonable attorneys' fees, arising from your use of our products or the Site, your breach of these Terms, or your violation of any law or third-party right.

Disclaimer of warranties

Products and the Site are provided "as is" and "as available" without warranties of any kind, express or implied. We don't warrant that our products suit any particular research application or that results obtained with them will be accurate or reliable.

Governing law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts located in Missouri.

Changes and contact

We may modify these Terms at any time; changes take effect when posted. Questions: .